net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 10, 2021

No incidents reported today.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

Sudden Termination of Calls - 1:19 p.m. EDT

Resolved - All net2phone Canada services, including calls routing through our Eastern PoP, are fully operational at this time and we do not expect this issue to reoccur.

This incident is resolved.
May 7, 13:52 EDT

Monitoring - net2phone Canada Technicians have identified a single event that terminated calls routing through our Eastern PoP (point-of-presence) at approximately 1:19 p.m. EDT. All subsequent calls routed automatically through our Western PoP.

We are monitoring our Eastern PoP at this time to ensure there isn't a recurrence of this event. Updates will be provided as they become available.
May 7, 13:33 EDT

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

Inbound Call Completion Errors

Resolved - We are no longer receiving reports of inbound call completion errors. This incident is now resolved.
Apr 27, 14:04 EDT

Monitoring - Our carrier has confirmed that calls are completing as normal at this time. Our testing is resulting in successful calls as well. We will continue to monitor the situation closely to ensure the issue is resolved.
Apr 27, 13:45 EDT

Update - We have received confirmation from the affected carrier that some inbound calls are completing at this time. Our testing confirms that the issue is intermittent.

An update will be provided when we can confirm calls are being delivered consistently.
Apr 27, 12:19 EDT

Identified - net2phone Canada Technicians have identified an issue affecting inbound calls to a subset of customers. This issue is affecting local and toll-free numbers associated with a specific upstream carrier. We are working with them to attempt to resolve the situation as soon as possible.

Outbound calls should not be affected at this time. Further updates will be provided as they become available.
Apr 27, 10:55 EDT

Apr 26, 2021

No incidents reported.