net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 18, 2025

No incidents reported today.

Mar 17, 2025

No incidents reported.

Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

Infrastructure Maintenance - 03/10: 2100 to 03/11: 0000 EST

Completed - The scheduled maintenance has been completed.
Mar 10, 23:23 EDT

Verifying - Verification is currently underway for the maintenance items.
Mar 10, 22:51 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 21:00 EDT

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on March 10th at 9:00 p.m. EST. This maintenance may take up to 3 hours to complete.

Since this maintenance is targeting our secondary PoP, we do not expect any impact. However, if any of your devices are registered to the secondary PoP they might experience the following:

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems. Please always login to sonar from our main website: https://www.net2phone.com/en-ca/sonar-client-login

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
Mar 7, 16:26 EST

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025

Inbound Call Completion Issues - Nova Scotia

Resolved - This incident has been resolved.
Mar 7, 16:16 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 7, 14:16 EST

Update - The carrier is still working on a solution to this issue. Thank you for your patience.
Mar 7, 13:20 EST

Identified - The carrier has already identified the issue and is working on a solution.
Mar 7, 10:43 EST

Investigating - net2phone Canada Technicians are investigating reports of call completion issues on a subset of inbound calls to phone numbers in Nova Scotia.

Further updates will be provided once the issue has been identified.

Inbound calls to Toll-Free numbers, Outbound calls and all other net2phone Canada services appear to be operating as normal at this time.
Mar 7, 10:07 EST

Mar 6, 2025

No incidents reported.

Mar 5, 2025

No incidents reported.

Mar 4, 2025

Infrastructure Maintenance - 03/04: 2200 to 03/05: 0000 EST

Completed - The scheduled maintenance has been completed.
Mar 4, 23:22 EST

Verifying - Verification is currently underway for the maintenance items.
Mar 4, 22:46 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 22:00 EST

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on March 4th at 10:00 p.m. EST. This maintenance may take up to 2 hours to complete.

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems. Please always login to sonar from our main website: https://www.net2phone.com/en-ca/sonar-client-login

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
Mar 4, 20:04 EST