net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Voicemail-to-Email Upgrade - 09/20: 1900 to 2100 EDT Sep 20, 19:00-21:00 EDT

net2phone Canada Technicians will be performing scheduled maintenance to upgrade our voicemail-to-email feature on Monday, September 20th at 7:00 p.m. EDT.

This upgrade may take up to 2 hours to complete and will improve overall performance as well as provide more accurate voicemail transcriptions. A subset of customers will be migrated to the new voicemail-to-email feature during this maintenance period.

There is no expected impact during this window, however, it's possible that email deliverability may be affected once maintenance is complete. If you are not receiving your voicemails via email, please check your spam folder, or contact our Support Team at 611.

No other net2phone Canada services will be affected. All inbound and outbound phone calls will operate as normal.
Posted on Sep 14, 11:40 EDT

Past Incidents

Sep 16, 2021

No incidents reported today.

Sep 15, 2021

No incidents reported.

Sep 14, 2021

No Audio on a Subset of Outbound Calls

Resolved - We have not received any further information from our upstream carrier, however we are confident this issue is resolved.

If any further information is received as to the root cause, or fix, we will update this incident postmortem.
Sep 14, 16:30 EDT

Monitoring - net2phone Canada Technicians are seeing improved call performance for outbound calls at this time. We will continue to monitor the situation closely as we await confirmation that the issue has been resolved at the carrier level.
Sep 14, 14:41 EDT

Investigating - net2phone Canada Technicians are investigating reports of no audio on a subset of outbound calls. We believe this issue to be isolated to a specific upstream carrier and will post more details once the issue has been identified.

Inbound calls are not affected at this time.
Sep 14, 14:22 EDT

Sep 13, 2021

Access to Call Recordings in SONAR

Resolved - The issue affecting access to call recordings in SONAR is no longer present. No recordings were lost during this period and this issue is not expected to reoccur. This incident is resolved.
Sep 13, 10:29 EDT

Monitoring - A fix has been implemented and all call recordings are accessible in SONAR at this time. If you continue to have difficulty playing or downloading a recording, please contact our Support Team at 611, or 1-877-498-3772 (option #3).

We will continue to monitor new recordings to ensure there are no further issues.
Sep 13, 10:09 EDT

Identified - net2phone Canada Technicians have identified an issue affecting access to call recordings in SONAR. We have confirmed that call recordings are still accessible in Insights and do not believe any recordings have been lost at this time.

We are working to resolve the issue as soon as possible and will provide further updates as they become available.
Sep 13, 09:43 EDT

Sep 12, 2021

No incidents reported.

Sep 11, 2021

Preventative System Maintenance - 09/11: 2100 to 09/12: 0000

Completed - The scheduled maintenance has been completed.
Sep 11, 22:25 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 11, 22:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 21:00 EDT

Scheduled - net2phone Canada Technicians will be performing system maintenance on Saturday, September 11th at 9:00 p.m. EDT.

This maintenance may take up to three hours to complete and is being scheduled on short notice to address a potential performance issue.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom and Yealink devices, as well as SONAR Phone will operate as normal.
Sep 9, 15:30 EDT

Sep 10, 2021

No incidents reported.

Sep 9, 2021

No incidents reported.

Sep 8, 2021

No incidents reported.

Sep 7, 2021

No incidents reported.

Sep 6, 2021

No incidents reported.

Sep 5, 2021

No incidents reported.

Sep 4, 2021

No incidents reported.

Sep 3, 2021

No incidents reported.

Sep 2, 2021

No incidents reported.