net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 29, 2023

No incidents reported today.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

911 Vendor Maintenance - 05/25: 0000 to 0200 EST

Completed - The scheduled maintenance has been completed.
May 25, 02:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 00:01 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on May 25thth from 12:00 a.m. to 2:00 a.m. EST.

No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
May 17, 09:21 EDT

May 24, 2023

No incidents reported.

May 23, 2023

Routine System Maintenance - 05/23: 2130 to 2230 EST

Completed - The scheduled maintenance has been completed.
May 23, 22:24 EDT

Verifying - Verification is currently underway for the maintenance items.
May 23, 22:18 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 21:30 EDT

Scheduled - net2phone Canada will be performing an essential hardware upgrade on our SONAR platform on Tuesday, May 23rd, from 9:30 pm to 10:30 pm EST. This is expected to have no impact on existing sessions or calls. However, access to the Sonar Portal and web phones via our client's portal (https://net2phone.ca/client-login) will be temporarily unavailable during this 1-hour maintenance window.

To ensure uninterrupted access to the Sonar Portal during maintenance, we have activated a temporary link (https://portal-temp.versature.com/portal) for use. This link will be deactivated the next business day, after which you should resume using the regular client's portal link.

Post-maintenance, if you encounter any issues accessing SONAR or with SONAR Phone, please follow these steps:
1. Logout of SONAR.
2. Close all SONAR windows.
3. Restart your browser.
4. Login back into SONAR via https://net2phone.ca/client-login.

Please be assured that all other services, including call traffic, Insights, Huddle, SONAR Mobile App and more will function normally during this maintenance.

We appreciate your understanding and cooperation.
May 19, 15:26 EDT

May 22, 2023

No incidents reported.

May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

May 18, 2023

Routine Development Maintenance - 05/18: 0330 to 0430 EST

Completed - The scheduled maintenance has been completed.
May 18, 04:31 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:30 EDT

Scheduled - net2phone Canada's Development Team will be performing routine maintenance on May 18th at 3:30 a.m. EST. This maintenance will include bug fixes and performance improvements.

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.
May 16, 15:37 EDT

May 17, 2023

No incidents reported.

May 16, 2023

911 Vendor Maintenance - 05/16: 0130 to 0330 EST

Completed - The scheduled maintenance has been completed.
May 16, 03:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 01:30 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on May 16th from 1:30 a.m. to 5:30 a.m. EST.

No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
May 10, 10:34 EDT

May 15, 2023

No incidents reported.