net2phone Canada TRUST Status

Status Page

Infrastructure Maintenance - 01/23: 2200 to 01/23: 0200 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 2025 - 22:00 EST

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on January 23rd at 10:00 p.m. EST. This maintenance may take up to 4 hour to complete.

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems.

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
Jan 23, 2025 22:00 - Jan 24, 2025 02:00 EST

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Under Maintenance

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 23, 2025

911 Vendor Maintenance - 01/23: 0000 to 0200 EST

Completed - The scheduled maintenance has been completed.
Jan 23, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 00:00 EST

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on January 23rd from 12:00 a.m. to 2:00 a.m. EST.

No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Jan 15, 14:42 EST

Jan 22, 2025

No incidents reported.

Jan 21, 2025

Infrastructure Maintenance - 01/20: 2100 to 01/21: 0200 EST

Completed - The scheduled maintenance has been completed.
Jan 21, 02:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 21:00 EST

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on January 20th at 9:00 p.m. EST. This maintenance may take up to 5 hour to complete.

During the maintenance, we do not expect any service impact to core functionalities but users may experience longer than usual loading time when accessing call queue stats in the Portal.
Jan 20, 15:04 EST

Jan 20, 2025

Jan 19, 2025

No incidents reported.

Jan 18, 2025

No incidents reported.

Jan 17, 2025

Sonar Login Errors

Resolved - This incident has been resolved.
Jan 17, 12:32 EST

Monitoring - A fix has been implemented and users are able to login to SONAR via https://www.net2phone.com/en-ca/sonar-client-login once again.

If you experience any issues accessing SONAR, please contact our Support Team at 611, or 1-877-498-3772 (option #3).
Jan 17, 09:43 EST

Identified - net2phone Canada Technicians have identified an issue that is preventing users from logging into SONAR. If you are receiving an error message, please access SONAR via the following link:

https://sonar.versature.com/portal

Updates will be provided as they become available.
Jan 17, 09:29 EST

Infrastructure Maintenance - 01/16: 2200 to 01/17: 0200 EST

Completed - The scheduled maintenance has been completed.
Jan 17, 02:00 EST

Verifying - Verification is currently underway for the maintenance items.
Jan 17, 00:42 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 22:00 EST

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on January 16th at 10:00 p.m. EST. This maintenance may take up to 4 hour to complete.

During this window, the SONAR portal and web phones may experience brief interruptions. However, traffic should automatically failover to our SONAR portal in the secondary PoP.

Users experiencing issues with the portal or SONAR phone should:
- Log out and log back in.
- Refresh the page.
- Clear their browser cache, as traffic is being transferred from one server to another, which may cause the browser to display outdated data
Jan 14, 12:27 EST

Jan 16, 2025

Jan 15, 2025

Inbound Call Completion Issues - Nova Scotia

Resolved - This incident has been resolved.
Jan 15, 23:27 EST

Monitoring - net2phone Canada Technicians have received an update from our upstream carrier that the issue has been resolved.

We will continue to monitor the situation, but we expect all inbound calls to function normally.
Jan 15, 22:41 EST

Update - We are continuing to work on a fix for this issue.
Jan 15, 14:49 EST

Identified - net2phone Canada Technicians are investigating reports of call completion issues on a subset of inbound calls to phone numbers in the Halifax region.

The carrier has already identified the issue and is working on a solution.

Further updates will be provided once the issue has been identified.

Outbound calls and all other net2phone Canada services appear to be operating as normal at this time.
Jan 15, 14:36 EST

Jan 14, 2025

No incidents reported.

Jan 13, 2025

No incidents reported.

Jan 12, 2025

No incidents reported.

Jan 11, 2025

No incidents reported.

Jan 10, 2025

No incidents reported.

Jan 9, 2025

No incidents reported.