net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Infrastructure Maintenance - 12/04: 2200 to 0200 EST Dec 4, 2024 22:00 - Dec 5, 2024 02:00 EST

net2phone Canada's Core Service Team will be performing a hardware replacement at our secondary PoP tonight at 10:00 p.m. EST.

Since we will be working on our secondary PoP, there is no expected downtime or service interruption and it should take up to 4 hours to be completed.

During this window, all services are expected to function normally.
Posted on Dec 03, 2024 - 16:46 EST

Routine Development Maintenance - 12/09: 0300 to 0400 EST Dec 9, 2024 03:00-04:00 EST

net2phone Canada's Development Team will be performing routine maintenance on December 9th at 3:00 a.m. EST. This maintenance will include bug fixes and performance improvements.

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.
Posted on Dec 03, 2024 - 10:41 EST

Past Incidents

Dec 3, 2024

Inbound Toll-Free Call Completion Issues

Resolved - This incident has been resolved.
Dec 3, 11:48 EST

Monitoring - net2phone Canada Technicians have confirmed calls are now routing to Toll-free numbers again.

We will continue to monitor the situation. If you continue to experience issues with your Toll-free number, please notify our support team.
Dec 3, 10:50 EST

Investigating - net2phone Canada Technicians are investigating reports of call completion issues with inbound Toll-Free calls.

Further updates will be provided once the issue has been identified.

Inbound calls to local phone numbers, Outbound calls and all other net2phone Canada services appear to be operating as normal at this time.
Dec 3, 10:26 EST

911 Vendor Maintenance - 12/03: 0000 to 12/03: 0600 EST

Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 00:00 EST

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on December 3rd 12:00 a.m. to December 3rd 6:00 a.m. EST.

No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Nov 26, 08:40 EST

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024

No incidents reported.

Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024

Data Center Maintenance: Western PoP - 11/21: 2200 to 11/22 0200 EST

Completed - The scheduled maintenance has been completed.
Nov 22, 01:39 EST

Verifying - Verification is currently underway for the maintenance items.
Nov 22, 01:38 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 22:00 EST

Scheduled - net2phone Canada's Core Service Team will be performing maintenance on November 21st at 10:00 p.m. EST. on our Western Data Centre PoP (point of presence). This maintenance may take up to 4 hours to complete.

During this window, all services are expected to function normally.
Nov 21, 08:08 EST

Nov 21, 2024

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.