net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Preventative System Maintenance - 08/18: 23:00 to 08/19: 01:00 EDT Aug 18, 23:00 - Aug 19, 02:00 EDT

net2phone Canada Technicians will be performing system maintenance on our Ottawa and Calgary PoPs (points-of-presence) on Thursday, August 18th at 11:00 p.m. EDT.

This maintenance may take up to three hours to complete and is being scheduled on short notice to address a potential performance issue. The following features may experience brief, intermittent interruptions during this window:

Poly Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Apps
SONAR and SONAR Phone
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account using the following link https://net2phone.ca/client-login/.

Insights, Huddle, and all inbound and outbound calls on Poly and Yealink devices will operate as normal.
Posted on Aug 15, 09:12 EDT

Past Incidents

Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

SONAR Phone Configuration Update

Completed - The scheduled maintenance has been completed.
Aug 12, 06:25 EDT

Verifying - Verification is currently underway for the maintenance items.
Aug 12, 06:08 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:00 EDT

Scheduled - net2phone Canada technicians will be applying an internal configuration change on Friday, August 12th from 6:00am to 7:00am EDT. This configuration change can be applied live and there will be no impact to existing sessions or calls. This update will remedy an issue discovered with assisted transfers and call merging when initiated from SONAR Phone.

Call traffic, Insights, Huddle, and all other net2phone Canada services will operate as normal during this maintenance.
Aug 11, 13:25 EDT

Aug 11, 2022

No incidents reported.

Aug 10, 2022

No incidents reported.

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

No incidents reported.

Aug 4, 2022

Sudden Termination Event - Eastern Point-of-Presence

Resolved - At approximately 11:26 a.m. EDT, all active calls that were routing through our Eastern PoP were suddenly terminated. Subsequent calls connected immediately to our Western PoP and have since returned to normal operation through our Eastern PoP.
Aug 4, 11:30 EDT

Aug 3, 2022

Call Quality Issues

Resolved - This incident has been resolved.
Aug 3, 19:17 EDT

Update - We are continuing to monitor for any further issues.
Aug 3, 16:55 EDT

Monitoring - net2phone Canada Technicians have identified the issues and have implemented a workaround and are monitoring at this time.

Updates will be provided as they become available.
Aug 3, 16:08 EDT

Investigating - net2phone Canada Technicians have identified an issue affecting inbound and outbound call quality. We are working with our upstream carriers to resolve the issue as soon as possible.

These issues are unrelated to our emergency maintenance window from earlier this morning.

Updates will be provided as they become available.
Aug 3, 15:18 EDT

Emergency SONAR Phone Maintenance

Completed - The scheduled maintenance has been completed. If you have any issues placing or accepting calls via SONAR Phone after this maintenance, please close all SONAR Phone windows, logout of SONAR, restart your browser, before logging back into SONAR via https://net2phone.ca/client-login, and re-launching SONAR Phone.
Aug 3, 05:28 EDT

Verifying - Verification is currently underway for the maintenance items.
Aug 3, 05:10 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 3, 05:00 EDT

Scheduled - net2phone Canada technicians will be performing emergency system maintenance to install a vendor supplied patch and configuration change on Wednesday, August 3rd from 5:00am to 6:00am EDT. This update is aimed at improving call traffic handling and stability within our unified IP space.

We are introducing two new hosts for SONAR Phone traffic:
webrtc-pri.versature.com
webrtc-sec.versature.com

While most environments will work without requiring changes to firewalls or other network components, if your firewall or router has outbound traffic blocked by default, please ensure these hosts are added to your allow list. If your network equipment does not allow you to input fully qualified domain names, use the IP addresses these hostnames resolve to (https://academy.versature.com/troubleshooting/optimization-guide-for-enterprise-networks)

If you have any issues placing or accepting calls via SONAR Phone after this maintenance, please close all SONAR Phone windows, logout of SONAR, restart your browser, before logging back into SONAR via https://net2phone.ca/client-login, and re-launching SONAR Phone.
Aug 2, 11:04 EDT

Aug 2, 2022

Sudden Termination Event - Eastern Point-of-Presence

Resolved - This incident has been resolved.
Aug 2, 09:55 EDT

Investigating - At approximately 9:34 a.m. EDT, all active calls that were routing through our Eastern PoP were suddenly terminated. Subsequent calls connected immediately to our Western PoP and have since returned to normal operation through our Eastern PoP.
Aug 2, 09:53 EDT

Aug 1, 2022

No incidents reported.