net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 23, 2025

No incidents reported today.

May 22, 2025

No incidents reported.

May 21, 2025

No incidents reported.

May 20, 2025

No incidents reported.

May 19, 2025

No incidents reported.

May 18, 2025

No incidents reported.

May 17, 2025

No incidents reported.

May 16, 2025

No incidents reported.

May 15, 2025

No incidents reported.

May 14, 2025

No incidents reported.

May 13, 2025

911 service - Inbound and Outbound call completion errors

Resolved - net2phone Canada's 911 vendor has resolved all inbound and outbound call completion issues.
May 13, 11:08 EDT

Identified - net2phone Canada’s 911 vendor is currently experiencing inbound and outbound call completion issues.

As a precaution we recommend that net2phone Canada devices are not used to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.

All of net2phone's services and features remain operational.
May 13, 10:48 EDT

May 12, 2025

Infrastructure Maintenance - 05/12: 2200 to 05/12: 2359 EST

Completed - The scheduled maintenance has been completed.
May 12, 23:29 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 22:00 EDT

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on May 12th at 10:00 p.m. EST. This maintenance may take up to 2 hours to complete.

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems. Please always login to sonar from our main website: https://www.net2phone.com/en-ca/sonar-client-login

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
May 12, 13:07 EDT

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.