Status Page
All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Dashboard ? Operational
Two-way Fax Operational
Fax to Email Operational
Salesforce.com Integration Operational
API Functionality Operational
Conference Pod Operational
Versature Mobile App ? Operational
Insights Operational
Versature Academy Operational
MS Teams Integration Operational
SONAR Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 16:19 EDT
Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on June 22nd from 5:00 a.m. to 6:00 a.m. EDT. No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Jun 15, 16:00 EDT
Past Incidents
Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021
Completed - The scheduled maintenance has been completed.
Jun 12, 23:04 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 12, 22:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 EDT
Scheduled - net2phone Canada Technicians will be performing routine maintenance on our recording server on Saturday, June 12th at 10:00 p.m. EDT. This maintenance may last up to two hours.

There is no expected impact to any net2phone Canada features or services, however slower load times for Call History and Call Recordings is possible. All calls will be recorded and inbound and outbound calls will operate as normal.
May 31, 09:37 EDT
Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021
Completed - The scheduled maintenance has been completed.
Jun 5, 22:35 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 5, 22:22 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 EDT
Scheduled - net2phone Canada Technicians will be performing routine maintenance on our recording server on Saturday, June 5th at 10:00 p.m. EDT. This maintenance may last up to two hours.

There is no expected impact to any net2phone Canada features or services, however slower load times for Call History and Call Recordings is possible. All calls will be recorded and inbound and outbound calls will operate as normal.
May 31, 09:35 EDT
Resolved - This incident has been resolved.
Jun 5, 15:01 EDT
Monitoring - Calls to affected numbers are completing without delay at this time. We will continue to monitor all calls closely.

If you continue to experience issues, please contact our emergency on-call Support at 1-877-498-3772 (option #3).
Jun 5, 13:34 EDT
Identified - net2phone Canada Technicans have confirmed that calls routing through one of our upstream carriers are experiencing delayed connection. Most calls appear to be completing after the delay.

We are continuing to troubleshoot as we work with our upstream carrier to resolve the situation.

Updates will be provided as they become available.
Jun 5, 13:24 EDT
Investigating - net2phone Canada Technicians are investigating reports of inbound call completion errors to a subset of local phone numbers.

We will post an update as soon as the issue has been identified.
Jun 5, 13:11 EDT
Jun 4, 2021
Completed - The scheduled maintenance has been completed.
Jun 4, 00:18 EDT
Verifying - Verification is currently underway for the maintenance items.
Jun 4, 00:07 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:01 EDT
Scheduled - net2phone Canada Technicians will be performing system maintenance on our Ottawa and Calgary PoPs (points-of-presence) on Thursday, June 3rd at 11:00 p.m. EDT. This maintenance may take up to two hours to complete.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom and Yealink devices, as well as SONAR Phone will operate as normal.
May 27, 12:48 EDT
Jun 3, 2021