net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 18, 2021

No incidents reported today.

Oct 17, 2021

No incidents reported.

Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021

Huddle Login Errors

Resolved - The issue affecting access to Huddle is no longer present and is not expected to reoccur.

This incident is resolved.
Oct 14, 12:06 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Oct 14, 10:31 EDT

Update - We are continuing to work on a fix for this issue.
Oct 14, 09:51 EDT

Identified - net2phone Canada Technicians have identified an issue affecting the ability to log in to Huddle. We are actively working on a resolution and will provide further updates as they become available.

All other net2phone Canada services, including inbound and outbound calls, are working as expected.
Oct 14, 09:30 EDT

Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021

Preventative System Maintenance - 10/10 22:00 EDT to 10/11 01:00 EDT

Completed - The scheduled maintenance has been completed.
Oct 11, 00:00 EDT

Verifying - Verification is currently underway for the maintenance items.
Oct 10, 23:09 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 22:02 EDT

Scheduled - net2phone Canada Technicians will be performing system maintenance on Sunday, October 10th at 10:00 p.m. EDT.

This maintenance may take up to three hours to complete and is being scheduled on short notice to address a power configuration issue.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom and Yealink devices, as well as SONAR Phone will operate as normal.
Oct 10, 11:49 EDT

Oct 10, 2021

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.

Oct 6, 2021

No incidents reported.

Oct 5, 2021

No incidents reported.

Oct 4, 2021

No incidents reported.