net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

911 Vendor Maintenance - 06/22: 0500 EDT Jun 22, 05:00-06:00 EDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 15, 16:19 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on June 22nd from 5:00 a.m. to 6:00 a.m. EDT. No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Jun 15, 16:00 EDT

Past Incidents

Jun 17, 2021

No incidents reported today.

Jun 16, 2021

No incidents reported.

Jun 15, 2021

No incidents reported.

Jun 14, 2021

No incidents reported.

Jun 13, 2021

No incidents reported.

Jun 12, 2021

Routine Recording Server Maintenance 2 of 2 - 06/12: 2200 to 06/13: 0000 EDT

Completed - The scheduled maintenance has been completed.
Jun 12, 23:04 EDT

Verifying - Verification is currently underway for the maintenance items.
Jun 12, 22:54 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 22:00 EDT

Scheduled - net2phone Canada Technicians will be performing routine maintenance on our recording server on Saturday, June 12th at 10:00 p.m. EDT. This maintenance may last up to two hours.

There is no expected impact to any net2phone Canada features or services, however slower load times for Call History and Call Recordings is possible. All calls will be recorded and inbound and outbound calls will operate as normal.
May 31, 09:37 EDT

Jun 11, 2021

No incidents reported.

Jun 10, 2021

No incidents reported.

Jun 9, 2021

No incidents reported.

Jun 8, 2021

No incidents reported.

Jun 7, 2021

No incidents reported.

Jun 6, 2021

No incidents reported.

Jun 5, 2021

Routine Recording Server Maintenance 1 of 2 - 06/05: 2200 to 06/06: 0000 EDT

Completed - The scheduled maintenance has been completed.
Jun 5, 22:35 EDT

Verifying - Verification is currently underway for the maintenance items.
Jun 5, 22:22 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 22:00 EDT

Scheduled - net2phone Canada Technicians will be performing routine maintenance on our recording server on Saturday, June 5th at 10:00 p.m. EDT. This maintenance may last up to two hours.

There is no expected impact to any net2phone Canada features or services, however slower load times for Call History and Call Recordings is possible. All calls will be recorded and inbound and outbound calls will operate as normal.
May 31, 09:35 EDT

Inbound Call Completion Errors

Resolved - This incident has been resolved.
Jun 5, 15:01 EDT

Monitoring - Calls to affected numbers are completing without delay at this time. We will continue to monitor all calls closely.

If you continue to experience issues, please contact our emergency on-call Support at 1-877-498-3772 (option #3).
Jun 5, 13:34 EDT

Identified - net2phone Canada Technicans have confirmed that calls routing through one of our upstream carriers are experiencing delayed connection. Most calls appear to be completing after the delay.

We are continuing to troubleshoot as we work with our upstream carrier to resolve the situation.

Updates will be provided as they become available.
Jun 5, 13:24 EDT

Investigating - net2phone Canada Technicians are investigating reports of inbound call completion errors to a subset of local phone numbers.

We will post an update as soon as the issue has been identified.
Jun 5, 13:11 EDT

Jun 4, 2021

System Maintenance - 06/03: 2300 to 06/04: 0100 EDT

Completed - The scheduled maintenance has been completed.
Jun 4, 00:18 EDT

Verifying - Verification is currently underway for the maintenance items.
Jun 4, 00:07 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 23:01 EDT

Scheduled - net2phone Canada Technicians will be performing system maintenance on our Ottawa and Calgary PoPs (points-of-presence) on Thursday, June 3rd at 11:00 p.m. EDT. This maintenance may take up to two hours to complete.

The following features may experience brief, intermittent interruptions during this window:

Polycom Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Mobile Applications
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account.

SONAR, Insights, Huddle, and all inbound and outbound calls on Polycom and Yealink devices, as well as SONAR Phone will operate as normal.
May 27, 12:48 EDT

Jun 3, 2021