Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Uptime over the past 90 days. View historical uptime.
Phone System Operational
90 days ago
100.0 % uptime
Today
IP Network Operational
90 days ago
100.0 % uptime
Today
Incoming Calls Operational
90 days ago
99.88 % uptime
Today
Outgoing Calls Operational
90 days ago
100.0 % uptime
Today
Sonar Operational
90 days ago
100.0 % uptime
Today
Two-way Fax Operational
90 days ago
100.0 % uptime
Today
Fax to Email Operational
90 days ago
100.0 % uptime
Today
CTI Integrations Operational
90 days ago
100.0 % uptime
Today
API Functionality Operational
90 days ago
100.0 % uptime
Today
SONAR Mobile App Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
net2phone Academy Operational
90 days ago
100.0 % uptime
Today
MS Teams Integration Operational
90 days ago
100.0 % uptime
Today
SONAR Phone Operational
90 days ago
100.0 % uptime
Today
Huddle Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Sync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Data Center Maintenance: Western PoP - 08/28: 0000 to 08/28 0300 EDT Aug 28, 2026 00:00-03:00 EDT

Our Western Data Center provider will be performing network maintenance. While we have built our infrastructure with full redundancy to prevent service interruptions, customers may experience brief intermittent connectivity if their systems are currently routing through this secondary location.

Details:

Maintenance Window: August 28th, 12:00 AM EDT – August 28th, 3:00 AM EDT

Expected Impact: None for the majority of Sonar users. None for Sync users.

Important Technical Note:
Our Western PoP serves as a secondary/failover connection. Under normal conditions, your devices should be connected to our Primary PoP. However, if your local network or DNS configuration has inadvertently failed over to our secondary connection, you may experience brief downtimes during this window.

If you notice any connectivity issues during this period, it may indicate an underlying DNS or routing issue on your local network that is preventing your system from reaching our primary PoP. We recommend a reboot of your network equipment or a check of your DNS settings to ensure you are utilizing our primary infrastructure.
Posted on Aug 25, 2026 - 13:55 EDT

Aug 26, 2026

No incidents reported today.

Aug 25, 2026

No incidents reported.

Aug 24, 2026

No incidents reported.

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

Aug 21, 2026

No incidents reported.

Aug 20, 2026

No incidents reported.

Aug 19, 2026

No incidents reported.

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

No incidents reported.

Aug 13, 2026

No incidents reported.

Aug 12, 2026

Inbound Call Completion Issues
Resolved - This incident has been resolved.
Aug 12, 12:31 EDT
Monitoring - The carrier has implemented a solution and we are monitoring the results.
Aug 12, 10:37 EDT
Update - The upstream carrier has confirmed that multiple area codes across Canada are affected, as such we have updated this incident to reflect that.
Aug 12, 09:37 EDT
Identified - The upstream carrier has confirmed the issue and are working on a solution.

More updates will follow as we receive them. Thank you for your patience.
Aug 12, 09:33 EDT
Investigating - net2phone Canada Technicians are investigating reports of call completion issues on a subset of inbound calls to phone numbers in the 902 and 506 area codes.

Further updates will be provided once the issue has been identified.

All other Inbound calls including calls to Toll-Free numbers, Outbound calls and all other net2phone Canada services appear to be operating normally at this time.
Aug 12, 09:23 EDT
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