net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Dashboard Operational

Two-way Fax Operational

Fax to Email Operational

Salesforce.com Integration Operational

API Functionality Operational

Conference Pod Operational

Versature Mobile App Operational

Insights Operational

Versature Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 25, 2021

No incidents reported today.

Jul 24, 2021

No incidents reported.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

SONAR Login Errors

Resolved - SONAR is operating as expected at this time and we are no longer receiving reports of login errors. This incident is resolved.
Jul 22, 09:41 EDT

Monitoring - A fix has been implemented and users are able to login to SONAR via https://net2phone.ca/client-login once again.

If you experience any issues accessing SONAR, please contact our Support Team at 611, or 1-877-498-3772 (option #3).
Jul 22, 09:14 EDT

Identified - net2phone Canada Technicians have identified an issue that is preventing users from logging into SONAR. If you are receiving an error message, please access SONAR via the following link:

https://sonar.versature.com/portal

Updates will be provided as they become available.
Jul 22, 08:51 EDT

Jul 21, 2021

No incidents reported.

Jul 20, 2021

No incidents reported.

Jul 19, 2021

No incidents reported.

Jul 18, 2021

No incidents reported.

Jul 17, 2021

No incidents reported.

Jul 16, 2021

Routine System Maintenance - 07/15: 2300 to 07/16: 0100 EDT

Completed - The scheduled maintenance has been completed.
Jul 16, 00:01 EDT

Verifying - Verification is currently underway for the maintenance items.
Jul 15, 23:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 23:00 EDT

Scheduled - net2phone Canada Technicians will be performing system maintenance on our Ottawa and Calgary PoPs (points-of-presence) on Thursday, July 15th at 11:00 p.m. EDT.

This maintenance may take up to two hours to complete and the following features may experience brief, intermittent interruptions during this window:

Poly Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Apps
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account. SONAR, Insights, Huddle, and all inbound and outbound calls on Poly and Yealink devices, as well as SONAR Phone will operate as normal.
Jul 8, 15:49 EDT

Jul 15, 2021

Jul 14, 2021

No incidents reported.

Jul 13, 2021

Inbound Call Completion Errors

Resolved - We are no longer receiving reports of inbound call completion errors. This incident is resolved.
Jul 13, 15:59 EDT

Monitoring - Calls to affected numbers are completing normally at this time. We will continue to monitor the situation closely and post any updates we receive from the affected carrier.
Jul 13, 15:19 EDT

Identified - net2phone Canada Technicians have identified an issue affecting inbound call completion to a subset of local numbers. We are working with the upstream carrier to resolve the issue as soon as possible.

Toll-free inbound calls, and all outbound calls are operating as normal at this time. Updates will be provided as they become available.
Jul 13, 14:59 EDT

911 Vendor Maintenance - 07/13: 0500 to 0600 EDT

Completed - The scheduled maintenance has been completed.
Jul 13, 06:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 13, 05:00 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on July 13th from 5:00 a.m. to 6:00 a.m. EDT. No impact to 911 calls is expected during this time. As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Jul 7, 15:49 EDT

Jul 12, 2021

No incidents reported.

Jul 11, 2021

No incidents reported.