Status Page
All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System ? Operational
IP Network ? Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar ? Operational
Two-way Fax Operational
Fax to Email Operational
CTI Integrations Operational
API Functionality Operational
Conference Pod Operational
SONAR Mobile App ? Operational
Insights Operational
net2phone Academy Operational
MS Teams Integration Operational
SONAR Phone Operational
Huddle Operational
Third Party Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
net2phone Canada Technicians will be performing system maintenance on our Ottawa and Calgary PoPs (points-of-presence) on Thursday, July 14th at 11:00 p.m. EDT.

This maintenance may take up to two hours to complete and the following features may experience brief, intermittent interruptions during this window:

Poly Features - Do Not Disturb, Directories, Message Waiting Indicators
SONAR Mobile iOS and Android Apps
Bria Desktop and Mobile Applications
Panasonic Phones

If you experience any issues, it is recommended to reboot your device and/or perform a logout/login cycle of your net2phone Canada account. SONAR, Insights, Huddle, and all inbound and outbound calls on Poly and Yealink devices, as well as SONAR Phone will operate as normal.

Posted on Jun 27, 14:27 EDT
Past Incidents
Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 14:28 EDT
Monitoring - A fix has been implemented by our Vendor and we are monitoring the results.
Jun 30, 13:31 EDT
Investigating - net2phone Canada Academy (www.academy.net2phone.ca) is currently experiencing slow load times and may be inaccessible. We have identified the issue with our site vendor.

This issue is isolated to academy.net2phone.ca and will not impact any other net2phone Canada services. An update will be provided when the site is loading properly.

To reach our Support Team, please dial 611 from any net2phone Canada device, or 1-877-498-3772 (option #3) from any other phone.

Jun 30, 11:39 EDT
Jun 29, 2022

No incidents reported.

Jun 28, 2022

No incidents reported.

Jun 27, 2022

No incidents reported.

Jun 26, 2022

No incidents reported.

Jun 25, 2022
Completed - The scheduled maintenance has been completed.
Jun 25, 17:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 10:30 EDT
Scheduled - net2phone Canada's Development Team will be performing routine maintenance on Saturday June 25th from 10:30 until 17:30 EDT. This maintenance is to prune historical data to improve overall system performance and efficiency

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.

Jun 24, 14:02 EDT
Jun 24, 2022

No incidents reported.

Jun 23, 2022
Completed - The scheduled maintenance has been completed.
Jun 23, 06:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 EDT
Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on June 23rd from 4:00 a.m. to 6:00 a.m. EDT. No impact to 911 calls is expected during this time. As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Jun 21, 10:43 EDT
Jun 22, 2022

No incidents reported.

Jun 21, 2022

No incidents reported.

Jun 20, 2022

No incidents reported.

Jun 19, 2022

No incidents reported.

Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

Jun 16, 2022

No incidents reported.