Status Page
Inbound Call Completion Issues - 403 area code
Update - The upstream carrier has confirmed that the issue still persists intermittently and are continuing to work on a solution. We are still monitoring on our end and will provide further updates as we receive them.
Jul 27, 2026 - 15:14 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 27, 2026 - 13:39 EDT
Investigating - net2phone Canada Technicians are investigating reports of call completion issues on a subset of inbound calls to phone numbers in the 403 area code.

Further updates will be provided once the issue has been identified.

All other Inbound calls including Inbound Call Completion Issues - Reginacalls to Toll-Free numbers, Outbound calls and all other net2phone Canada services appear to be operating normally at this time.
Jul 27, 2026 - 12:42 EDT

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Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

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Uptime over the past 90 days. View historical uptime.
Phone System Operational
90 days ago
100.0 % uptime
Today
IP Network Operational
90 days ago
100.0 % uptime
Today
Incoming Calls Partial Outage
90 days ago
99.94 % uptime
Today
Outgoing Calls Operational
90 days ago
100.0 % uptime
Today
Sonar Operational
90 days ago
100.0 % uptime
Today
Two-way Fax Operational
90 days ago
100.0 % uptime
Today
Fax to Email Operational
90 days ago
100.0 % uptime
Today
CTI Integrations Operational
90 days ago
100.0 % uptime
Today
API Functionality Operational
90 days ago
100.0 % uptime
Today
SONAR Mobile App Operational
90 days ago
100.0 % uptime
Today
Insights Operational
90 days ago
100.0 % uptime
Today
net2phone Academy Operational
90 days ago
100.0 % uptime
Today
MS Teams Integration Operational
90 days ago
100.0 % uptime
Today
SONAR Phone Operational
90 days ago
100.0 % uptime
Today
Huddle Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
99.92 % uptime
Today
AI Agent Operational
90 days ago
100.0 % uptime
Today
Sync Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Data Center Maintenance: Western PoP - 07/28: 2300 to 07/29 0030 EDT Jul 28, 2026 23:00 - Jul 29, 2026 00:30 EDT

Our Western Data Center provider will be performing network maintenance. While we have built our infrastructure with full redundancy to prevent service interruptions, customers may experience brief intermittent connectivity if their systems are currently routing through this secondary location.

Details:

Maintenance Window: July 28th, 11:00 PM EDT – July 29th, 12:30 AM EDT

Expected Impact: None for the majority of users.

Important Technical Note:
Our Western PoP serves as a secondary/failover connection. Under normal conditions, your devices should be connected to our Primary PoP. However, if your local network or DNS configuration has inadvertently failed over to our secondary connection, you may experience brief downtimes during this window.

If you notice any connectivity issues during this period, it may indicate an underlying DNS or routing issue on your local network that is preventing your system from reaching our primary PoP. We recommend a reboot of your network equipment or a check of your DNS settings to ensure you are utilizing our primary infrastructure.
Posted on Jul 27, 2026 - 10:43 EDT
Jul 27, 2026

Unresolved incident: Inbound Call Completion Issues - 403 area code.

Jul 26, 2026

No incidents reported.

Jul 25, 2026

No incidents reported.

Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

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