Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Uptime over the past 90 days. View historical uptime.
Phone System Operational
IP Network Operational
Incoming Calls Operational
Outgoing Calls Operational
Sonar Operational
Two-way Fax Operational
Fax to Email Operational
CTI Integrations Operational
API Functionality Operational
SONAR Mobile App Operational
Insights Operational
net2phone Academy Operational
MS Teams Integration Operational
SONAR Phone Operational
Huddle Operational
Third Party Operational
AI Agent Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Data Center Maintenance: Western PoP - 06/06: 0100 to 06/06 0500 EDT Jun 6, 2026 01:00-05:00 EDT

Our Western Data Center provider will be performing network maintenance. While we have built our infrastructure with full redundancy to prevent service interruptions, customers may experience brief intermittent connectivity if their systems are currently routing through this secondary location.

Details:

Maintenance Window: June 6th, 1:00 AM EDT – June 6th, 5:00 AM EDT

Expected Impact: None for the majority of users.

Important Technical Note:
Our Western PoP serves as a secondary/failover connection. Under normal conditions, your devices should be connected to our Primary PoP. However, if your local network or DNS configuration has inadvertently failed over to our secondary connection, you may experience brief downtimes during this window.

If you notice any connectivity issues during this period, it may indicate an underlying DNS or routing issue on your local network that is preventing your system from reaching our primary PoP. We recommend a reboot of your network equipment or a check of your DNS settings to ensure you are utilizing our primary infrastructure.
Posted on May 04, 2026 - 10:47 EDT
May 5, 2026

No incidents reported today.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Infrastructure Maintenance - 04/30: 2130 to 04/30: 2330 EDT
Completed - The scheduled maintenance has been completed.
Apr 30, 23:30 EDT
Verifying - Verification is currently underway for the maintenance items.
Apr 30, 23:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 21:30 EDT
Scheduled - net2phone Canada's Core Service Team will be performing maintenance on April 30th at 9:30 p.m. EDT. This maintenance may take up to 2 hours to complete.

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones
- SONAR / SONAR phone might disconnect and fail over to the secondary PoP

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems. Please always login to sonar from our main website: https://www.net2phone.com/en-ca/sonar-client-login
Apr 28, 14:58 EDT
Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

No incidents reported.

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.

Apr 21, 2026

No incidents reported.

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