Resolved -
We are no longer receiving reports of call errors to any of the affected numbers and have received confirmation from our upstream carrier that connectivity has been restored and all systems are operational.
Jan 13, 15:59 EST
Monitoring -
Our upstream carrier has informed us that technicians have resolved the underlying issue affecting calls to Fredericton numbers. We will continue to monitor traffic to these numbers
Jan 13, 15:25 EST
Update -
Our upstream carrier has informed us that technicians have been dispatched to address the issue affecting calls to Fredericton numbers. As of now, there is still no expected time of recovery, however all hands are on deck to resolve the issue as soon as possible.
Further updates will be provided as soon as they are received.
Jan 13, 13:11 EST
Identified -
We have received confirmation from our upstream carrier that there is an issue affecting calls to some Fredericton numbers. There is no estimated time of recovery as of yet, but they are actively working on a resolution.
Further updates will be provided as they become available.
Jan 13, 11:26 EST
Investigating -
net2phone Canada Technicians are investigating reports of call connectivity errors to a subset of phone numbers in New Brunswick. We are awaiting confirmation from the affected upstream carrier and will provide further details once the issue has been identified.
If you are experiencing any issues placing, or receiving calls, please contact our Support Team at 611 or 1-877-498-3772 (option #3).
Jan 13, 10:35 EST