net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 30, 2022

No incidents reported today.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

911 Vendor Maintenance - 09/28

Completed - The scheduled maintenance has been completed.
Sep 28, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 03:00 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on September 28th from 3:00 a.m. to 5:00 a.m. EDT. No impact to 911 calls is expected during this time.

As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Sep 20, 13:46 EDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

No incidents reported.

Sep 25, 2022

Maintenance: SONAR Configuration Update

Completed - The scheduled maintenance has been completed.
Sep 25, 05:26 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 25, 05:12 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 05:00 EDT

Scheduled - net2phone Canada technicians will be applying an internal configuration change on Sunday, September 25th from 5:00am to 6:00am EDT.

This configuration change can be applied live and there should be no impact to existing sessions or calls.

If you have any issues accessing SONAR, placing or accepting calls via SONAR Phone after this maintenance, please close all SONAR windows, logout of SONAR, restart your browser, before logging back into SONAR via https://net2phone.ca/client-login.

Call traffic, Insights, Huddle, and all other net2phone Canada services will operate as normal during this maintenance.
Sep 22, 12:06 EDT

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

SONAR Phone System Maintenance - 09/21 0500 to 0600

Completed - The scheduled maintenance has been completed.
Sep 21, 05:28 EDT

Verifying - Verification is currently underway for the maintenance items.
Sep 21, 05:23 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:00 EDT

Scheduled - net2phone Canada technicians will be performing a system maintenance to install a vendor supplied patch on Wednesday, September 21st from 5:00am to 6:00am EDT. This update is aimed at further improving stability for SONAR Phone users.

If you have any issues placing or accepting calls via SONAR Phone after this maintenance, please close all SONAR Phone windows, logout of SONAR, restart your browser, before logging back into SONAR via https://net2phone.ca/client-login, and re-launching SONAR Phone
Sep 15, 12:57 EDT

Sep 20, 2022

Emergency Development Maintenance - 09/20

Completed - The scheduled maintenance has been completed.
Sep 20, 16:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 15:00 EDT

Scheduled - net2phone Canada's Development Team will be performing emergency maintenance today, September 20th at 3:00 p.m. EDT. This maintenance will include a small configuration change.

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.
Sep 20, 13:53 EDT

911 Vendor Maintenance - 09/20: 0400 to 0500 EDT

Completed - The scheduled maintenance has been completed.
Sep 20, 05:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 20, 04:00 EDT

Scheduled - net2phone Canada’s 911 vendor will be performing brief maintenance on September 20th from 4:00 a.m. to 5:00 a.m. EDT. No impact to 911 calls is expected during this time. As a precaution we recommend that net2phone Canada devices are not used during this window to dial 911. If it cannot be avoided, please hang up and try again if you encounter an issue.
Sep 13, 08:40 EDT

Sep 19, 2022

Vendor Incident: net2phone Canada Single Sign-On Issue

Resolved - This incident has been resolved and net2phone Canada technicians have confirmed logins are operating normally at this time.
Sep 19, 22:10 EDT

Monitoring - Our vendor has implemented a solution and net2phone Canada technicians are now monitoring the results.
Sep 19, 21:55 EDT

Identified - net2phone Canada technicians have identified an issue with one of our core vendors which is impacting the capability to login to the net2phone Canada customer portal through our website, as well as some products which integrate into our platform.

Other products which are also impacted by this issue and may be experiencing login issues include:
- Login to Huddle
- net2phone Canada Insights
- BlueC Integration
- Klipfolio Integration
- Chrome Click to Dial
- Zapier Integration
- Salesforce Integration
- Any additional integrations leveraging our open API

net2phone Canada technicians have escalated this issue to our vendor and will provide updates as they become available.

In the meantime, you can access the net2phone Canada SONAR portal through this link: https://sonar.versature.com/portal
Sep 19, 20:28 EDT

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022

No incidents reported.