net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 16, 2024

No incidents reported today.

Apr 15, 2024

Routine Development Maintenance - 04/15: 0330 to 0430 EST

Completed - The scheduled maintenance has been completed.
Apr 15, 04:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 03:30 EDT

Scheduled - net2phone Canada's Development Team will be performing routine maintenance on April 15th at 3:30 a.m. EST. This maintenance will include bug fixes and performance improvements.

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.
Apr 12, 17:50 EDT

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

Routine Infrastructure Maintenance - 04/11: 2300 to 0200 EST

Completed - The scheduled maintenance has been completed.
Apr 12, 01:33 EDT

Verifying - Verification is currently underway for the maintenance items.
Apr 12, 01:32 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 23:00 EDT

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on April 11th at 11:00 p.m. EST. This maintenance may take up to three hours to complete.

During this window, the following features might experience brief, intermittent interruptions:
- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems.

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
Apr 9, 14:32 EDT

Apr 11, 2024

Apr 10, 2024

Data Center Maintenance: Eastern PoP - 04/10: 1100 to 1500 EST

Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 11:00 EDT

Scheduled - Data Centre Technicians at our Eastern PoP (point-of-presence) will be performing routine facilities maintenance on Wednesday, April 10th between 11:00 a.m. and 3:00 p.m. EST.

Net2phone Canada Technicians will be monitoring during this vendor maintenance.

There is no expected impact from this maintenance. Calls and all other net2phone Canada services will operate as normal.
Mar 28, 09:08 EDT

Apr 9, 2024

No incidents reported.

Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024

Routine Infrastructure Maintenance - 04/04: 2100 to 2399 EST

Completed - The scheduled maintenance has been completed.
Apr 4, 22:35 EDT

Verifying - Verification is currently underway for the maintenance items.
Apr 4, 22:34 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 EDT

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on April 4th at 9:00 p.m. EST. This maintenance will include bug fixes and performance improvements.

There is no expected impact to any net2phone Canada services during this window. All calls will operate as normal.
Apr 2, 14:17 EDT

Apr 3, 2024

SONAR Login Errors

Resolved - This incident has been resolved.
Apr 3, 17:37 EDT

Monitoring - net2phone Canada Technicians have confirmed that the DNS problem with our vendor has been resolved. Thank you for your patience. If you are still experiencing issues, please reach out to our support team. We will keep monitoring but are not expecting further problems.
Apr 3, 15:20 EDT

Identified - net2phone Canada technicians have confirmed a domain name (DNS) problem with a vendor affecting a small percentage of clients. We are working with them to address the situation. If you are experiencing any difficulties, please try reconnecting, as the problem is intermittent. Updates to follow shortly.
Apr 3, 13:06 EDT

Investigating - net2phone Canada Technicians are currently investigating an issue that is preventing users from logging into SONAR and the mobile application. If you are receiving an error message or are unable to connect, please reach out to our support team so we can gather your information.
Apr 3, 12:37 EDT

Apr 2, 2024

No incidents reported.