Vendor Incident: net2phone Canada Single Sign-On Issue

Incident Report for net2phone Canada TRUST

Resolved

This incident has been resolved and net2phone Canada technicians have confirmed logins are operating normally at this time.

Posted Sep 19, 2022 - 22:10 EDT

Monitoring

Our vendor has implemented a solution and net2phone Canada technicians are now monitoring the results.

Posted Sep 19, 2022 - 21:55 EDT

Identified

net2phone Canada technicians have identified an issue with one of our core vendors which is impacting the capability to login to the net2phone Canada customer portal through our website, as well as some products which integrate into our platform.

Other products which are also impacted by this issue and may be experiencing login issues include:
- Login to Huddle
- net2phone Canada Insights
- BlueC Integration
- Klipfolio Integration
- Chrome Click to Dial
- Zapier Integration
- Salesforce Integration
- Any additional integrations leveraging our open API

net2phone Canada technicians have escalated this issue to our vendor and will provide updates as they become available.

In the meantime, you can access the net2phone Canada SONAR portal through this link: https://sonar.versature.com/portal

Posted Sep 19, 2022 - 20:28 EDT

This incident affected: Sonar, CTI Integrations, API Functionality, Insights, and Huddle.