No Audio on a Subset of Outbound Calls

Incident Report for net2phone Canada TRUST

Resolved

We have not received any further information from our upstream carrier, however we are confident this issue is resolved.

If any further information is received as to the root cause, or fix, we will update this incident postmortem.

Posted Sep 14, 2021 - 16:30 EDT

Monitoring

net2phone Canada Technicians are seeing improved call performance for outbound calls at this time. We will continue to monitor the situation closely as we await confirmation that the issue has been resolved at the carrier level.

Posted Sep 14, 2021 - 14:41 EDT

Investigating

net2phone Canada Technicians are investigating reports of no audio on a subset of outbound calls. We believe this issue to be isolated to a specific upstream carrier and will post more details once the issue has been identified.

Inbound calls are not affected at this time.

Posted Sep 14, 2021 - 14:22 EDT

This incident affected: Outgoing Calls.