Call Quality Issues

Incident Report for net2phone Canada TRUST

Resolved

This incident has been resolved.

Posted Aug 03, 2022 - 19:17 EDT

Update

We are continuing to monitor for any further issues.

Posted Aug 03, 2022 - 16:55 EDT

Monitoring

net2phone Canada Technicians have identified the issues and have implemented a workaround and are monitoring at this time.

Updates will be provided as they become available.

Posted Aug 03, 2022 - 16:08 EDT

Investigating

net2phone Canada Technicians have identified an issue affecting inbound and outbound call quality. We are working with our upstream carriers to resolve the issue as soon as possible.

These issues are unrelated to our emergency maintenance window from earlier this morning.

Updates will be provided as they become available.

Posted Aug 03, 2022 - 15:18 EDT

This incident affected: Incoming Calls and Outgoing Calls.