net2phone Canada TRUST Status

Status Page

All Systems Operational

About This Site

Launched in 2013 under Versature, the net2phone Canada TRUST initiative provides public insight into live and historical system status updates. In an effort to maintain strong, trusted, and transparent customer relations net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.

Subscribe to updates to receive live system status updates delivered straight to your inbox in order to monitor net2phone Canada service levels that may affect your organization.

Phone System Operational

IP Network Operational

Incoming Calls Operational

Outgoing Calls Operational

Sonar Operational

Two-way Fax Operational

Fax to Email Operational

CTI Integrations Operational

API Functionality Operational

SONAR Mobile App Operational

Insights Operational

net2phone Academy Operational

MS Teams Integration Operational

SONAR Phone Operational

Huddle Operational

Third Party Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No audio on some calls

Resolved - This incident has been resolved.
Apr 3, 13:41 EDT

Monitoring - A fix has been implemented for the no audio issue on some calls and we are now monitoring the situation. If you still experience the issues after 11 A.M. EST please reach out to our support team.
Apr 3, 11:24 EDT

Investigating - net2phone Canada Technicians are investigating reports of no audio on some inbound and outbound calls.

More updates to follow. We apologize for any inconvenience caused and appreciate your patience.
Apr 3, 10:39 EDT

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Infrastructure Maintenance - 03/27: 2100 to 03/28: 0030 EST

Completed - The scheduled maintenance has been completed.
Mar 28, 00:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 21:00 EDT

Scheduled - net2phone Canada's Core Service Team will be performing routine maintenance on March 27th at 9:00 p.m. EST. This maintenance may take up to 3.5 hours to complete.

During the maintenance, the following features might experience brief, intermittent interruptions:

- Poly Features: Do Not Disturb, Directories, Message Waiting Indicators
- SONAR Mobile iOS and Android Apps
- Bria Desktop and Mobile Applications
- Panasonic Phones

If you experience any issues, try rebooting your device and/or logging out and back into your net2phone Canada account. This should resolve most problems. Please always login to sonar from our main website: https://www.net2phone.com/en-ca/sonar-client-login

Please note: SONAR, Insights, Huddle, inbound/outbound calls on Poly and Yealink devices, and SONAR Phone will continue to operate normally.
Mar 24, 15:41 EDT

Mar 27, 2025

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.