Our Western Data Center provider will be performing network maintenance. While we have built our infrastructure with full redundancy to prevent service interruptions, customers may experience brief intermittent connectivity if their systems are currently routing through this secondary location.
Details:
Maintenance Window: August 28th, 12:00 AM EDT – August 28th, 3:00 AM EDT
Expected Impact: None for the majority of Sonar users. None for Sync users.
Important Technical Note: Our Western PoP serves as a secondary/failover connection. Under normal conditions, your devices should be connected to our Primary PoP. However, if your local network or DNS configuration has inadvertently failed over to our secondary connection, you may experience brief downtimes during this window.
If you notice any connectivity issues during this period, it may indicate an underlying DNS or routing issue on your local network that is preventing your system from reaching our primary PoP. We recommend a reboot of your network equipment or a check of your DNS settings to ensure you are utilizing our primary infrastructure.