The carrier has implemented a solution and we are monitoring the results.
Posted Aug 12, 2026 - 10:37 EDT
Update
The upstream carrier has confirmed that multiple area codes across Canada are affected, as such we have updated this incident to reflect that.
Posted Aug 12, 2026 - 09:37 EDT
Identified
The upstream carrier has confirmed the issue and are working on a solution.
More updates will follow as we receive them. Thank you for your patience.
Posted Aug 12, 2026 - 09:33 EDT
Investigating
net2phone Canada Technicians are investigating reports of call completion issues on a subset of inbound calls to phone numbers in the 902 and 506 area codes.
Further updates will be provided once the issue has been identified.
All other Inbound calls including calls to Toll-Free numbers, Outbound calls and all other net2phone Canada services appear to be operating normally at this time.