No audio on some calls

Incident Report for net2phone Canada TRUST

Resolved

This incident has been resolved.

Posted Apr 03, 2025 - 13:41 EDT

Monitoring

A fix has been implemented for the no audio issue on some calls and we are now monitoring the situation. If you still experience the issues after 11 A.M. EST please reach out to our support team.

Posted Apr 03, 2025 - 11:24 EDT

Investigating

net2phone Canada Technicians are investigating reports of no audio on some inbound and outbound calls.

More updates to follow. We apologize for any inconvenience caused and appreciate your patience.

Posted Apr 03, 2025 - 10:39 EDT

This incident affected: Incoming Calls and Outgoing Calls.